SHIPPING & RETURNS

CUSTOMER NOTICE

In response to COVID-19 we are currently unable to ship internationally due to reduced service within our courier network. We hope to get back to normal service as soon as possible and appreciate your patience at this time. Domestic orders within the UK are not impacted.

Shipping Guidelines

We offer UK and worldwide shipping with DPD & DHL. Our aim is to get your order processed and despatched within 1-3 business days from our warehouse in Lancashire, UK.

UK DELIVERY DETAILS
Standard Delivery: FREE on orders over £400 + vat.  For orders under £400, shipping is £10 + vat. 3 - 5 working days.
Express Delivery: 2 - 3 working days

UK - CHANNEL ISLANDS*
Standard Delivery:  FREE on orders over £400.  For orders under £400, shipping is £10.
Express Delivery: 2-3 working days
*Prices are as displayed - VAT is not charged to Channel Islands customers

EU & WORLDWIDE SHIPPING
For European and worldwide shipping costs please visit our other wholesale websites by clicking the flag button located top right on our website.

Please note that the customer will be responsible for any import fees and taxes when shipping internationally.

RETURNS & REFUNDS

We like to treat our customers how we like to be treated. If there is an issue or fault with your product, we're here to help.

We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

If there is an issue with your order please contact sales@dockandbay.com

OUR WARRANTY PROMISE

We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, colour runs) then we’ll get it replaced, free of charge. Check our warranty page for more details and to register yours.

QUESTIONS? Please check our FAQ page or contact us, we'll come back to you as soon as we can!