Welcome to our wholesale frequently asked questions page. We hope this helps answer any questions you might have but if not, just drop us a message at email@example.com and one of our friendly team will get back to you as soon as they can.
All orders are packed and shipped from our friendly warehouse in Crawley, UK
Our aim is to get your order processed and dispatched within two business days, slightly longer for large orders. Standard delivery time is 3-6 business days.
We offer free delivery to mainland UK for all orders over £600.
Delivery cost is £12 + VAT for orders under £600.
Shipping time is 2 - 3 business days from dispatch & we ship from Crawley, UK.
Absolutely! Just drop us a message at firstname.lastname@example.org and we will arrange this for you.
We just need 48 hours notice so that the order can be picked and ready for you when you arrive. The minimum order value is required for warehouse collections along with contact details of the company or individual collecting.
Once your order is shipped, you will receive an email confirmation with a tracking code so you can follow your order to it's new home.
If you can’t find your tracking information drop us an email on email@example.com and one of our friendly team members will help as quickly as they can.
Please drop us an email at firstname.lastname@example.org as soon as possible to let us know of the mistake. We may be able to help!
If your order has already been dispatched, please contact us and also let the courier know that you need to update your address.
In the rare case you have an issue with delivery, please fill out the form on our contact us page. Our team will do all they can to help solve this problem for you.
We do a number of checks to establish the validity of your business and that all goods purchased on the account will be used in a commercial environment.
We aim to approve your account in 3 working days and you will receive an email to the address on the application with our approval decision. Until your application is approved you will only be able to view our retail store.
We will check the below:
Business location to assess the proximity to any current established customers. We do not deliver to residential addresses.
We validate your company registration with Companies House and VAT registration number via the Internet for applications in UK.
We look at your website (if you have one!) to view the product content, style and layout of the site to check that our products fit with your existing product offering.
We check your premises and location via Google Street View.
We reserve the right to ask for references and run credit checks.
Please note: we require a resale certificate for all accounts before we can approve you.
We uphold the principles of a responsible supplier which means we must take every reasonable step to maintain the supply chain and ensure we do not impinge on the business of our retailers.
You can add our products to your website (see wholesale terms and conditions for restrictions) that is operated in conjunction with your business but we do not allow the sale or promotion of our products on Ebay, Amazon or any other multi-retailer network unless previously agreed.
We supply photography and marketing assets for you to use on your website through our wholesale resources page available when your account is approved.
Please look at our Wholesale Terms of Sale for more information on this and implications for breach of the terms.
We have a limited selection of specialist Internet only companies who work very closely with us to positively promote and sell Dock & Bay products.
We do welcome applications from Web only companies but we apply quite a detailed and exacting selection criterion to ensure the presentation, product offering and marketing of the site compliments rather than detracts or diminish our existing sector offering.
If you sell Dock & Bay online, you are forbidden from bidding on our own brand words "Dock & Bay" on Google.
ACCOUNT & ORDERING
There is an opening account order value of £250 +vat & a re-order minimum value of £200 + vat which is required. If you do not place an order in a 12 month period we reserve the right to close the account.
All our accounts are automatically on a pro forma basis and your order will not be released for delivery from our warehouse until payment has cleared.
We may charge late payment fees and interest on invoices. Please review the wholesale terms and conditions for information on this.
Credit Terms are provided by Trevipay https://www.trevipay.com and you can apply when you are logged into your D&B wholesale account. Simply go to My Account and you will see a button to take you through the Trevipay application process.
Trevipay will assess each application independently. We want to support you through your application process, but we have no control over it.
Some tips on your application
1. Ensure all information is accurate so Trevipay can assess your application for credit.
Any incorrect information can cause application rejection. Specifically Company Name, Physical Business Address, Tax ID. It is important that the main contact is the person applying as this person will receive the notification emails regarding the application.
2. Apply for the lowest credit for your size of business. In order to maximize your chance of account acceptance with Trevipay, it is recommended to apply for the lowest credit amount which you need.
The lowest value is $1000 USD. Trevipay have advised us that their underwriters will assess each business based on risk - and they seem quite risk averse.
The lower the amount, the lower the risk for Trevipay.
You can request to increase your credit amount after your first credit terms order.
3. If Trevipay rejects your application, please contact us and we will see how we can help rectify the situation.
We may need to resubmit your application to our account manager via email.
We may charge late payment fees and interest on invoices. Please review the wholesale terms and conditions for information on this.
So sorry to hear it! We always recommend trying on a different browser or device, as this can often help.
We have also created a 'How-To' here.
If you're still having trouble, please contact us at email@example.com so one of our team can help you out with the ordering process.
We are still a small team who are super busy providing you with the stripey goods, so unfortunately are unable to process every order we receive.
Please use our website to place your order quickly and easily.
If you'd still like us to process the order, we charge a $20 processing fee. Just drop us an email at firstname.lastname@example.org with your order details and we'd be happy to help.
Payment can be made online through a fully encrypted and secure payment processing platform (ShopifyPay) or via a PayPal payment request link.
We accept bank transfers and Direct Debit and will send you an invoice if selected at checkout.
We ask that no card details are given over the phone or sent on email.
We do not accept cheques.
Yes, indeed! All our products come with EAN barcodes and we can provide a line sheet with all product information and dimensions for easy reference when you place an order. Just drop us a message at email@example.com and we will send it over as quickly as we can.
Unfortunately we do not offer sale or return but we are confident you and your customers will love our products as much as we do.
We are always happy to chat through your order to help with product selection as well as discuss any tips to help sales!
If you still want to return your order please note that there is a restocking fee which is 20% of your total order cost.
Yes. Please email any instructions to firstname.lastname@example.org and we can make sure we can meet your requirements before placing an order.
We are happy to look into this on a request basis if your business expects to process over 500 Dock & Bay orders per annum.
Please email email@example.com with information about your business.
Absolutely! We have a great wholesale resources page where we offer POS support along with an image bank full of studio and lifestyle photography.
We also have in-store POS displays available for purchase on our wholesale website. You can view all the information at this link.
Unfortunately we are unable to reserve an order which has not been paid, sorry about this.
Other 'quick dry' towels that we've used in the past haven't been so effective. They tend to have quite a rough texture and feel horrible on any patches of dry skin. Then when you try to dry yourself down, the towel becomes slimy. Not fun. That's why we've come in to completely change the game.
Our towels feel totally different to what you might expect from a Quick Dry. In fact, we even get customers emailing in saying they aren't sure of the soft, smooth material and whether it'll be effective. We always reply with 'use the towel... trust us, you will love it!' and they do.
Dock & Bay towels are packed full of features which are simply down to how they are made. We can guarantee that they are quick-dry, super absorbent, smooth against the skin, sand-free (it brushes right off!), compact for travel and easy to care for and best of all they’re made from 100% recycled materials.
Absolutely nothing! Ok, not quite nothing, but they are all pretty similar!
All our products are made from 100% recycled or biodegradable materials. There is a slight difference in texture between the beach towels and the home towels, however they all have the same amazing benefits!
Our magic cooling towels are infused with jade stone to keep you cool for up to 6hrs (even through those sweaty workouts!).
All of our terrific towels are sand-free, they are quick drying, super-absorbent, they won't hold on to any nasty odours and they pack down into a cute compact pouch for travel.
All of these towels (not to mention the Hair Wraps and Ponchos) feel super soft and smooth against the skin, and no, they don't feel like the microfibre cloths you might have in your cleaning cupboard.
Sorry to hear that! If you have goods that are damaged you must let us know via email with an image of the issue at firstname.lastname@example.org within 7 days of receiving your order.
Please keep all goods in the original packaging as these will be uplifted and returned to our warehouse. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details of the damage have been verified.
However, we do not take responsibility for any goods transported via third party carriers.
Small: 100x50cm, 250g and packs into a 20x11cm pouch (40x20 inches, 0.6 pounds and packs into a 8x5 inches pouch)
Medium: 160x90 cm, 360g and packs into a 24x14cm pouch.(63x35 inches, 0.8 pounds and packs into a 10x6 pouch)
Large: 160x80cm, 380g and packs into a 42x14cm pouch (63x35 inches, 0.8 pounds and packs into 10x6 inches)
Extra Large: 200x90cm, 475g and packs into a 28x14cm pouch (78x35 inches, 1.1 pounds and packs into a 11x6inch pouch)
Cooling: 69x33cm, 100g and packs into a 15x11.5 cm pouch (27x13inches, 0.3 pounds packs into a 6x4.5inch pouch)
Hair Wrap: 63x29cm, 215g, and packs into a 11x11x6 cm box - one size fits all! (25x10 inches, 0.7 pounds and packs into a 4x4x2.4 inch box)
Round towels: 170x170cm, 800g and packs into a 31x18cm pouch. (67x67 inches, 1.7 pounds and packs into a 12x7 inches pouch)
All these details and more can be found on our product pages.
Our products are designed in-house in our London head office and manufactured by our awesome team in China!
No. All our products are regularly tested for harmful Azo Dyes through Intertek testing.
All our factories have to complete regular ethical audits to ensure working standards are maintained. These are often done through both Sedex and Amfori BSCI.
All our towels that have ‘recycled’ elements have been created with post-consumer plastic, that meets the Global Recycled Standards, with appropriate certification.
The majority of our towels are made from 80% polyester and 20% polyamide.
Our Swim Shorts and Cooling Towels are made from 100% polyester.
Our pouches are all made from 100% biodegradable cotton.
We do, indeed! We offer customisation for over 30 units and white label for over 1000 units. Please send your requirements to email@example.com to discuss your project.
Direct Debit Payments
We're now offering easy direct debit payments as part of our new wholesale website. Simply enter your details once and we will do the rest.
It’s a one-time customer set up. Let us know if you’re interested and we will send over a secure link for you.
Then simply enter your bank account details online and we will collect payments by Direct Debit on your invoice due date. This is great for customers on terms or any who have selected a ‘future ship date’.
Yes, GoCardless is 100% secure and your details or data will never be shared.
GoCardless stores your payment details to allow for easy recurring payments. If you don’t want this to happen, simply drop us an email at firstname.lastname@example.org and one of our team will be able to cancel this for you and remove your details from the system.
Please notify us of this 3 working days before the charge date. This is the cut of point where payments are submitted to the banking system for processing and so can no longer be cancelled.
If the order has not yet shipped or been charged, please contact us at email@example.com and we can cancel the upcoming payment.
If the order has not yet shipped but you have been charged, please contact us ASAP and we can pause the shipment and refund any payments. Payments can take up to 3 days to be cleared so we will be able to cancel this payment.
If the order has already shipped, unfortunately we are unable to cancel the order and refund the payments, sorry about this.
Yes, GoCardless will send you an automatic payment reminder 1 day before the invoice due date.
Unfortunately we need 3 days notice to cancel payments but we are happy to discuss how best we can help you.
Payment will be taken on the invoice due date and takes 3 days to clear. Once it clears, the order will ship out. If you are looking for an immediate delivery date, we recommend using a credit or debit card to pay for the order.
Please note, stock cannot be reserved until the payment has cleared. If you have any queries about this or would like to update your invoice to show in-stock items only, please contact us at firstname.lastname@example.org and we can get this updated for you.
If you’d like to change your details, drop us an email email@example.com we will cancel your current Direct Debit authorisation and send over a new payment authorisation form for you to enter your new bank details.
If a payment fails, the order will not ship. We are notified of payment failures so we can contact you about your options. GoCardless will not retry the payment automatically, this has to be authorised by ourselves.