CUSTOM ORDER FAQ's
Other 'quick dry' towels that we've used in the past haven't been so effective. They tend to have quite a rough texture and feel horrible on any patches of dry skin. Then when you try to dry yourself down, the towel becomes slimy. Not fun. That's why we've come in to completely change the game.
Our towels feel totally different to what you might expect from a Quick Dry. In fact, we even get customers emailing in saying they aren't sure of the soft, smooth material and whether it'll be effective. We always reply with 'use the towel... trust us, you will love it!' and they do.
Dock & Bay towels are packed full of features which are simply down to how they are made. We can guarantee that they are quick-dry, super absorbent, smooth against the skin, sand-free (it brushes right off!), compact for travel and easy to care for and best of all they’re made from 100% recycled materials.
Absolutely! We can add your logo to the towel pouch for orders made at our factory (with a minimum order of 500 units). However, we’re not able to offer this service for orders placed in the UK.
We will need your logo in either PNG, AI, or EPS format — and make sure it’s without a background! PNG is our top pick for creating a mockup because it’s clear, crisp, and super easy to work with. Just make sure it’s high-res (300 pixels per inch) so we can do your design justice!
As much as we would love to work some colour magic for you, we are actually legally not able to change the colour of your logo. But no worries! Just send it to us in the colour you would like, and we will take care of the rest. 😊
Good news – we have a fixed cost for logos! If your logo is a bit more complex, or if the design is larger than what our teams can complete, we may need to chat about some alternatives. We’ll make sure it works for you!
Yes, we can absolutely do that! Just send us your Pantone codes, and we’ll check with our embroidery team to see if we have the matching threads available.
For our Cabana towels, we recommend placing your logo between the stripes, right on the left side of the towel – aligned with the Dock & Bay logo. It’s a clean and stylish look that works perfectly. If you’ve got another vision in mind, though, we would love to hear about it and see how we can make it work!
When it comes to our Essential and Home towels, we're pretty flexible with where your logo can go! 😊 We’ll usually send over a few mockups for you to look at, so you can pick the perfect placement that feels right for your design. Easy peasy!
Just a heads up, we don’t recommend placing logos on our Designed towels, as it can be trickier to make the logo stand out. But let’s chat and we’ll help find the best fit for you!
We’re all about making things personal! You can co-brand from as little as 30 units up to 499 units in our local warehouse. Please note, that personalisation is available on the towel itself, but not on the pouch or box.
If you’re looking to order more than 500 units, no worries — we can help! We’ll commission your towels straight to our Factory, where we can go the extra mile and customise both the product and the packaging.
Got a vision? We love that! For a Whitelabel order, we are able to offer customisation with a MOQ of 500 units. This means we can bring your unique design to life on the towel, as well as the pouch and box — the full package!
Ah, the exciting bit — when will you finally get to enjoy your personalised D&B goodies?! The timeline can vary a little, depending on how many units you are ordering and what kind of design you're adding to the mix. Here’s what we usually work with once your order’s been paid for and approved:
- UK: 2 to 3 working weeks
- 500+ units & Whitelabel completed at our factory: 2 to 3 months (just a heads-up, orders placed in December and in January might take a little longer due to the Chinese New Year festivities!)
We’ll always do our best to keep things speedy, but we will keep you in the loop every step of the way!
Yes, you can absolutely add more than one logo to our products! 🌟 Just a heads-up, our pricing includes one logo, so any additional logos will come with an extra charge. But don’t worry, we will always be upfront with you about the costs before moving forward.
Once you have confirmed the mockup, quote, and order details, we’ll send you an invoice with a payment link. Once the payment is all sorted, we’ll send your order over to our embroidery team and get the ball rolling!
We make it easy with a payment link, which will accept the following cards:
Visa, Mastercard, Amex, and more! 🌟
If you prefer to pay by bank transfer, no worries! Just send us proof of payment once the transaction is complete, and we’ll forward it to our accounts team to match up with your invoice.
If you need to set up our company in your payment system (so we are registered with your accounts team), please send us the relevant form at the start of your custom order. These things can take a little time, and we want to make sure there’s no delay in getting your order underway!
Please note that we do not accept Net30 payments for custom orders. Once the towels are embroidered, they’re fully customised and cannot be altered, which is why we require payment before production begins.
Absolutely! 😊 Before we dive into full production, our embroidery team will send you a photo of the sample embroidery for you to review and approve. This way, you can be 100% happy with how it looks before we move forward!
We would love to get your Dock & Bay goodies to you, wherever you are! 🌍 Whether we’re sending your order to the other side of the world or just across the border, we can definitely chat through the options and give you a shipping estimate once we know all the details. Just let us know where you would like your order to go, and we will work out the best way to get it to you! ✨